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Meteely's avatar
Meteely
Seasoned Newcomer
2 years ago
Solved

My Money Has Not Been Refunded To Me For 2 Months

I made a purchase of 137 TL 2 months ago and asked for a refund because I was not satisfied and needed the money, but my money still has not arrived in my account.

[CM Edit: Personal info removed]

  • Hi @Meteely 

    Refunds can take up to 10 business days to process back into your account- if you're not seeing your refund back into your account and it's been longer than 10 business days, we'll need the live support team to look into this further and see what's happened. You can contact live support from the site here if you've not received your refund so they can investigate with you further. 

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Meteely 

    Refunds can take up to 10 business days to process back into your account- if you're not seeing your refund back into your account and it's been longer than 10 business days, we'll need the live support team to look into this further and see what's happened. You can contact live support from the site here if you've not received your refund so they can investigate with you further. 

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