My XBox Game Pass has been automatically linked to someone elses EA Account

Having the same issue, except slightly different: the original linked account was not some random's account, it was MY account, the same one I use now, prior to an XBOX gamertag name change.

EA Account's system seemingly lost track of my account and became dissociated when the name was changed. I never 'unlinked' the account, never even had the option, because it doesn't show up in my Connections page at all and never did. I always just assumed it was still linked and then found out it wasn't anymore. Try to link with the new name and get the message others have posted here and in 1000 other threads on these forums - can only link to one account in an EA Account's lifetime.

It's totally ridiculous this is an issue at all and EA Support seems totally worthless. Agents on the forums tell you to go talk to the chat support, chat support tells you there's nothing they can do and close the ticket despite you telling them not to. Ask to be put in contact with anybody knowledgeable about the accounts system and they refuse and send you copy + pasted responses.

At this point I really don't see the point in buying EA products anymore because their account system is flat-out broken. There's only two ways to view this:

• it is an issue with the Accounts system that has gone unfixed for a long time, and EA doesn't care enough to fix it and shuts down discussion of it on the forums
• it is a 'policy' to only ever connect to one account and that's it, which is a terrible policy, and furthermore it makes no sense why you would ever even be able to unlink an account at all if you can't link to another one ever again.

I only hope that with XBOX + Game Pass connecting to EA Account on PC, thousands and thousands more people are going to run into this problem and be vocal about it - because right now EA doesn't seem to care at all.