My XBox Game Pass has been automatically linked to someone elses EA Account

I just sent this as a direct message but then i figured i should post it here incase it helps anyone else... i removed my discord ID but if anyone else wants to chat about the issue happy for you to direct message me and I can give you my discord..... excuse the typos... its been a long day.

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Hey mate,

I managed to get my issue sorted out!

Finally got someone with half a brain from EA support... it was a great day 🙂

I am happy to walk you through exactly what I did to get it sorted. I can even give you the name of the support guy that fixed it (if i can find it), but it might be easier to chat about about it rather than back and forward through here.

If you want you can add me on Discord and I can explain what happened to fix it. Meisner57#0222

Otherwise feel free to just reply here and I and I can try to help.

The general overview was:

 - log a ticket with microsoft stating the issue and record the ticket number (they can't help)

 - Log into help.ea.com with your actual EA account username and password

 - start a chat support with EA while logged in as your EA account (note down the ticket number for the chat)

 - tell them that your xbox account has mistakenly been linked to someone else's account

 - when they argue tell them you have a ticket from microsoft proving you own that xbox account gamertag, give them ticket number, and that you can prove directly to them that it is your xbox account and that it is linked to the wrong account... here is where it gets confusing. The guy got me to go into another web browser and log into help.ea.com with my xbox account (which logs you in as the account you are linked to) then he got me to log a support ticket from that account to some specific type of issue (not related to this problem) and in the subject line and description to put the ticket number for in progress EA chat from your actual account, then submit it and note the ticket number and go back to your chat in your actual account and give them the ticket number

 - they then looked up the ticket and confirmd i did it and then boom! he was happy to unlink my xbox account from the other account as i proved the issue and ownership etc.

 - i then successfully linked my xbox account to my actual EA account while i still had the guy in the chat active incase i had issues again.

Hope that helps.

Cheers,

Meisner"