My XBox Game Pass has been automatically linked to someone elses EA Account

hahaa, while i appreciate the wished luck I don't believe there is any chance of being able to do anything about it. I am stuck between two giant company's that don't give a crap. Microsoft just says its EA's problem and EA says "meh too bad".

I have concluded that the only two options that seem to exist in my situation are to:

1) create a new microsoft account and subscribe to game pass on that account and then link that one to my EA account... problem with this option is i have have my microsoft account for about 15 years and i dont want to part from all that gamerscore and other things i own etc. Plus my other subscriptions (o365) are linked to that account, plus my windows licences etc etc..

2) some kind of consumer rights legal action as the EA games access is advertised as included in the game pass offering but the organisations involved are not allowing me to access them... but that would be a long shot at best and really who has the time or money to try something like that just to play games... would probably be cheaper just to buy the games i wanted to play.

it just ticks me off that there are so many games i would like to play that are locked inside EA and right now i completely and utterly refuse to spend a cent with EA and just knowing some of my gamepass subscription cost is going to them is pushing me towards ditching that also.. which is sad because it's an amazing service.

I just sent this as a direct message but then i figured i should post it here incase it helps anyone else... i removed my discord ID but if anyone else wants to chat about the issue happy for you to direct message me and I can give you my discord..... excuse the typos... its been a long day.

"

Hey mate,

I managed to get my issue sorted out!

Finally got someone with half a brain from EA support... it was a great day 🙂

I am happy to walk you through exactly what I did to get it sorted. I can even give you the name of the support guy that fixed it (if i can find it), but it might be easier to chat about about it rather than back and forward through here.

If you want you can add me on Discord and I can explain what happened to fix it. Meisner57#0222

Otherwise feel free to just reply here and I and I can try to help.

The general overview was:

 - log a ticket with microsoft stating the issue and record the ticket number (they can't help)

 - Log into help.ea.com with your actual EA account username and password

 - start a chat support with EA while logged in as your EA account (note down the ticket number for the chat)

 - tell them that your xbox account has mistakenly been linked to someone else's account

 - when they argue tell them you have a ticket from microsoft proving you own that xbox account gamertag, give them ticket number, and that you can prove directly to them that it is your xbox account and that it is linked to the wrong account... here is where it gets confusing. The guy got me to go into another web browser and log into help.ea.com with my xbox account (which logs you in as the account you are linked to) then he got me to log a support ticket from that account to some specific type of issue (not related to this problem) and in the subject line and description to put the ticket number for in progress EA chat from your actual account, then submit it and note the ticket number and go back to your chat in your actual account and give them the ticket number

 - they then looked up the ticket and confirmd i did it and then boom! he was happy to unlink my xbox account from the other account as i proved the issue and ownership etc.

 - i then successfully linked my xbox account to my actual EA account while i still had the guy in the chat active incase i had issues again.

Hope that helps.

Cheers,

Meisner"

Wow, this is the biggest  I have ever seen. I just found out I have the exact same issue. I just sent you a friend request on discord. I guess i'll be trying to get this sorted out soon. Hopefully they can actually help me...

EDIT by EA_Jason: Don't attempt to bypass the swear filter. 

hope it works for me! Ill try it tomorrow

If you want to hear something even more horrifying, at least in my case, it automatically logs me into their account on this site. I had to log out, and then manually log back in to get my account.

This is seriously messed up.

appreciate this is an old case but I'm having the exact same issue.  my xbox gamertag is linked to some ea account that has an email address similar to mine but hotmail.co.uk rather than .com which i wont receive the OTP for as that isnt my email and the part of the DOB i can see definitely isn't mine.  Tried going through EA support chat and they wont do anything as i cant verify the ea account due to not knowing where the account even came from.  Surely there must be a way around this.