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bev6usa's avatar
bev6usa
New Hotshot
2 months ago
Solved

purchased sims 4 Stranger Ville no email receipt

I bought the sims 4 Stranger Ville on sale and did not receive an email receipt. What do I do
discussion
  • EA_Solaire's avatar
    EA_Solaire
    2 months ago

    Heya @bev6usa 

    If you've not received your invoice for this purchase to your email, you can contact the live support team and they can look over your billing details and resend that invoice to you.

    In order to speak with live support for more help on this, you can reach out here: https://help.ea.com/en/help/faq/using-ea-help/ 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Heya @bev6usa 

If you've not received your invoice for this purchase to your email, you can contact the live support team and they can look over your billing details and resend that invoice to you.

In order to speak with live support for more help on this, you can reach out here: https://help.ea.com/en/help/faq/using-ea-help/ 

bev6usa's avatar
bev6usa
New Hotshot
2 months ago

I can't start a chat. it's not chippable

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 months ago

    @bev6usa 

    You can try selecting some different topic/issues on your help request, if you're still not seeing a chat please use the email option instead. 

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