Forum Discussion

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: EA account not connecting to my Xbox account. Tried many things; none worked.

Hi there, @JayVille74.

This message can happen when you already have an Xbox gamertag linked to it. I can see there is one already linked so I'm not sure why support told you there wasn't. Unless you gave them a different account than the one you're posting with. You can try contacting an advisor again and give them the gamertag you're trying to play on. They'll be able to look up the account it's linked to.To contact an advisor, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

14 Replies

  • JayVille74's avatar
    JayVille74
    5 years ago
    @EA_Aljo I figured it out. The one you see now is the newly linked account. Wasn't sure how to close this topic.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @JayVille74 

    Great! Glad you got it taken care of. If you have any other issues, please reach out again. Have fun!

  • Fallen1924's avatar
    Fallen1924
    4 years ago

    I am having this very same issue. I’ve tried working with customer service with no such luck. 

  • Fallen1924's avatar
    Fallen1924
    4 years ago

    What did you have to tell them to link your new account? I keep getting the response to find my old email or gamer tag and I’m lost. It’s been 10 years.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hello, @Fallen1924 

    Knowing the previous email is needed in order to unlink the accounts. You'll need to go through some account ownership verification before any changes can be made.

  • onelove0715's avatar
    onelove0715
    3 years ago
    @EA_Aljo Im having the same problem, it says my xbox account is already connected to another EA account. i've had the same account for years. I've deleted all connections to my xbox account to where there is not even EA connected and still getting the same already connected error.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @onelove0715 

    This is something you'll need to contact an advisor for assistance with. Instructions for that can be found here.

  • Kleets85's avatar
    Kleets85
    3 years ago

    I’m having the same issue and it taken 2 days just to even figure out what’s going on.  kinda makes it hard to give a 2 star game on Xbox a chance when I have to jump through hoops to play it.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    3 years ago
    This is on the older side of time, I'm closing this thread to stop it from being necroed.

    If you have any issues with EA app, please make a new topic about your problems and what kind of steps you have tried to solve them.

    /Atic

About EA app General Discussion

Got EA app questions? Let's chat here!1,654 PostsLatest Activity: 3 hours ago