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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

Re: EA Pass games nor working after changing from Origin to EA App

@sleepytigger2 From the screenshot i see it shows greyed because it sees it as installed or partially installed at one point. This also happens when the launcher and the game are on two different drives or file locations than they should be.

If you go into control panel and uninstall one it should fix that but also clearing the App cache and using recovery option from the settings can fix that too. 

2 Replies

  • sleepytigger2's avatar
    sleepytigger2
    3 years ago

    Thanks for this. I figured it might be something along those lines. 

    How do I Uninstall and reinstall the games? I couldn't see any option in the EA launcher to do that?

    Is it that I have a path mismatch between where the game is installed and there the launcher thinks it is?

    Apologies for the silly questions but the launcher totally baffles me 😂I'm very happy with how Windows launches and controls programs... It's just the launcher that is the baign of my life. 

    Thanks again for your help 👍

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    All good. So if you cannot uninstall them from within the launcher, go to your control panel in Windows, and under Programs locate the game and uninstall it.

    I go one step further and delete the game folder from the main file path that it should be in which is typically Something like C:\Program Files\Dragon Age Inquisition ⬅️ For example.

    A path mismatch could be a cause yes. Thankfully that is an easy fix. When you install the game again, you just make sure it is on the same drive the app is. This will have defaulted when you install the game, so if that changes, you just change the drive to match the same file location.

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