Forum Discussion

Starganderfish's avatar
5 years ago

My XBox Game Pass has been automatically linked to someone elses EA Account

My XBox Game Pass has been linked to someone elses EA Account

I went to install an EA game from the XBox Gamepass on PC and it prompted me to install EA Desktop. I did so and it automatically started the app up and connected it to someone elses EA account. It is not connecting to my EA account, it is not asking for a password and I have no way to disconnect it. My XBox game pass account now seems to be permanently linked to someone elses EA account. 
Microsoft say they have no access because its an EA thing.
The EA helpdesk refuses to do anything because they want me to verify the credentials for the random EA account that it has connected to, It's not my account so I have no way to verify it. They refuse to help in any way, cannot tell me whose account it is and aren't even willing to contact that person to have them resolve it. 
I am completely unable to link my XBox to my own account because somehow the system has linked it to this other random account and EA wont touch it unless I can somehow prove that this other persons account is mine. 


And of course, I can no longer connect to Chat as it prompts me to send an email or to call a number, and the number just has a recorded message stating that they are unable to take my call.

It's a little frustrating to say the least
Appreciate if any EA representative can advise on how I can make the EA support people do something

27 Replies

About EA app General Discussion

Got EA app questions? Let's chat here!1,617 PostsLatest Activity: 2 hours ago