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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: My EA Account was linked to unknown Steam account

Hey @Genriah,

If your account was originally linked with an unknown Steam account, you'll need to reach out to support directly to see if they're able to assist with getting that linked to the correct account.

I would definitely also take a look through these security steps and make sure your account is secure, as this means someone would have had the login information to your account to get that initial link set up.

You can open a new case using the steps on the EA Help website to get in touch with our support team so they can assist further from that point.

4 Replies

  • Genriah's avatar
    Genriah
    2 years ago

    Hi, I've been trying for days to find a way to reach out to support directly. There's nothing to click to get a chat open, there's no number to call either.
    This is why I ended up here in the forums. I was hoping to find a way to reach out to Support directly. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @Genriah,

    What happens when you click the link in my previous post and follow those steps?

    Under Game Support, if you select The EA app you should then have a number of options related to managing or logging into your account that you can select to get in touch with support.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    11 months ago
    Hi @xoxomiti6,

    If you're running into the same issue, please contact support using the steps described above.

    This is an issue our support team will need to assist with as mentioned earlier, so you'd need to get in touch with them so they can check into this further.

    Locking the thread here as it is a bit older and we're unable to make any changes here on the forums, thanks!

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