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CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Re: "We found one or more linked accounts

Hi @PGen98 

If you want to unlink your Xbox account and don't have the option to do it in your EA account settings, then you will need to speak with an EA adviser so they can verify details with you and unlink those account for you.

You can contact an EA adviser here: https://help.ea.com/en/help/faq/using-ea-help/
And more info about linking/unlinking accounts can be found here: https://help.ea.com/en/help/account/link-your-console-accounts/

Hey @UncleSmoothie 

You can go into your EA account and see what console accounts you have linked here: https://myaccount.ea.com/cp-ui/aboutme/index

If your accounts are linked just fine then you might be experiencing an issue with Xbox Game Pass not connecting properly to EA Desktop, this has been a big problem for many people since it all released this past week or so.

8 Replies

  • mxdolce1's avatar
    mxdolce1
    2 years ago

    I have been waiting for an EA advisor for hours. The time wait keeps changing, going up and down. At one point it reached 0 minuets to wait but still wouldn't let me start a chat. I have been very very very frustrated with this. I cannot get anything to work or get anyone on the live chat to even start a convo. I need help!!!

  • mxdolce1's avatar
    mxdolce1
    2 years ago

    It’s ridiculous. The time went to 14 minuets left and then the start chat button finally popped up in red. I clicked on it thinking I was going to get an advisor…it just brought me right back to making a claim. At this point I’m close to calling the BBB and canceling my Xbox live account. EA HELP we are posting on your chat and nothing is being resolved. This is abuse at this point. I’ve purchased a game and just want to play it. How is this legal? Please help us

  • 3232322323232's avatar
    3232322323232
    2 years ago

    I don't even understand how they supposedly contact us? There's no chat window, so do they call or email me? 

  • 3232322323232's avatar
    3232322323232
    2 years ago

    And they've got the audacity to send me a link to a survey without even having acknowledged a single one of my queries lol.

  • CrazyMC101's avatar
    CrazyMC101
    2 years ago

    WTF... I recently chatted with the support (I think it was human 😉)

    I deleted my old registered Mail-Adress, registered on steam (which was also registsted at EA I think).

    I had 2FA activated on EA-Account.

    I bought a new iPhone, was not able to recover the 2FA settings.

    I try to launch an EA game... it wants me to serve the 2FA code (I don't have any code, and no access to the old mail account - And I don't have any backup of my old 2FA App as mentioned). 

    I created a new account on EA. So now, the message is, that I'am always registered with a different account on steam. Access denied. WTF?!?!?!?!?

    Can anybody provide me any help? Support at EA could not.

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