Forum Discussion

Mamagoose20's avatar
2 years ago

sims4 game paused

I logged on to play sims4 but instead of "play" it show an update was paused and it won't unpause. How can I fix the problem?

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, 

    If you have a stuck update on the EA app, you can try to clear EA app's cache as that should allow you to start the update once again: 

    1. Go to the EA app's menu. On Windows, select the three dashes in the far-left corner of the EA app. On macOS, click Help at the top of the screen, then choose App Recovery.
    2. Scroll to Help.
    3. Click App recovery.
    4. Select Clear cache.