Forum Discussion

vP1xel's avatar
vP1xel
5 years ago
Solved

Slow Download Speeds on EA app

So I downloaded the new EA desktop app when EA Play came to gamepass yesterday and I tried downloading NFS Heat. I was surprised to see the download speed was going from 400kb/s to 900kb/s. I checked on every other launcher like Epic Games, Steam and even on the xbox app/microsoft store and I was getting 6-10mb/s download speeds on those. Any solutions to fix EA's terrible download speeds. I can't find any anywhere because this app is only new.

discussion
  • EA_Leeuw's avatar
    EA_Leeuw
    2 years ago
    INFO - Post Marked as Solution for Visibility

    Hello everyone,

    We’re closing this thread as several enhancements to the download experience through the EA app have now been implemented. For detailed information about these updates and tips to optimize your download experience, please check out our announcement and information document.

    If you’re still encountering suboptimal download experiences after reviewing the document and following the suggestions, please feel free to create a new thread on the EA app forums, and we’ll gladly look into it further.

    Thank you for your feedback and understanding!

370 Replies

Replies have been turned off for this discussion
Show More
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    INFO - Post Marked as Solution for Visibility

    Hello everyone,

    We’re closing this thread as several enhancements to the download experience through the EA app have now been implemented. For detailed information about these updates and tips to optimize your download experience, please check out our announcement and information document.

    If you’re still encountering suboptimal download experiences after reviewing the document and following the suggestions, please feel free to create a new thread on the EA app forums, and we’ll gladly look into it further.

    Thank you for your feedback and understanding!

  • vlevi's avatar
    vlevi
    Rising Newcomer
    10 months ago

    I have a Gigabit connection. When I limit download rate to 20MByte/sec, the EA app downloads about 16-17Mbyte/sec. When I set it to unlimited, download drops to 12-13MByte sec. But, when I try speedtest.net simultaneously, it can download with 600-700Mbit/sec , while the EA app is running, and downloads at 12MByte/sec speed. Of course, the Steam app can use the whole bandwidth, sometimes downloads the games with 80-90MByte/sec speed.

     

  • vlevi's avatar
    vlevi
    Rising Newcomer
    10 months ago

    Okay, somehow, the download speed healed itself :)

     

  • sykry26's avatar
    sykry26
    New Novice
    9 months ago

    You're funny. Do you work for ea? I have a 500 mbit speed connection and its means 62.5mb download speed per second. But Ea app's real speed is 4mb/s! if you look at the downloaded files on the status bar you see it. So that're ridiculous what you are saying. I think ea using us and our pc another things! like mining etc. 🤣 

  • sykry26's avatar
    sykry26
    New Novice
    9 months ago

    Dude, please look at the instantaneous increase in downloaded file size when downloading a game! There is 14mb/s but the increased file size is only 2mb/s.

    For example, I have a 500mb connection speed and I can download 56-60mb files per second, that is, I can download a 6.5gb file in about 2 minutes, but with the same connection, my computer has been open for about 2.5 hours for the 11.5gb NFS game!!! So what you said is bull**bleep** 🤣

  • sykry26's avatar
    sykry26
    New Novice
    9 months ago

    And look at the downloaded file size per second! App speed is 4mb and download size its same that! On the video 

    youtu.be/ lcnPXv8icqw

     

  • sykry26's avatar
    sykry26
    New Novice
    9 months ago

    Hey do this

     

    Exit the EA App

    Go to C:\Program Files\Electronic Arts\EA

    Desktop\EA Desktop\legacyPM

    Open EACore_App.ini

    Add these in 2 lines:

    EnvironmentName=production

    CanOverride=akamai

     

    And 

    Run PowerShell with admin

    Run this code

    netsh interface tcp set global autotuninglevel=normal

     

    Thanks for this solution the hero guys from reddit and this forum who I dont remember the names?

  • BOROo0o's avatar
    BOROo0o
    Rising Newcomer
    8 months ago

    Hi @EA_Illium
    EA_Leeuw
    SimGuruArvin 

    I'm a software developer and recently noticed something odd with CPU usage while downloading _Battlefield 4_. It seems the CPU usage is directly affected by the download rate limit setting.

    When I set the download rate to **Unlimited**, the CPU usage jumped to around **60%**, but strangely, the download speed only peaked at about **1 MB/s**. When I changed the limit to **1 MB/s**, the CPU usage dropped to about **37–50%**. Then, when I lowered it further to **512 KB/s**, the CPU usage went down drastically to just **0.1%**.

    So the lower the download rate, the lower the CPU usage—almost like the unlimited setting causes some inefficiency or extra processing in the background.

    For anyone curious or trying to reproduce this:

    1. Start downloading _Battlefield 4_.
        
      2. Set the download rate limit to **Unlimited** and check Task Manager to see the CPU usage.
        
      3. Now switch the rate to **512 KB/s** or **1 MB/s**, and you'll likely see a significant drop in CPU usage.
          

    I’ve attached two screenshots from Task Manager: one while downloading at 512 KB/s, and the other at 1 MB/s.

    Hopefully this helps the dev team optimize things. Thought it was an interesting find!

    Good luck and thanks for the continued improvements!

     

Recent Discussions