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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
9 months ago
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Why does the EA app display "Games have been removed from your library"?

Hey everyone, Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below). We want to assure you that this fe...
discussion
  • EA_Leeuw's avatar
    EA_Leeuw
    9 months ago

    RESOLVED Outage May 22nd, 2024. "Games have been removed from your library" Message in EA app

    Hi all,

    We are seeing RECOVERY of the temporary problem which started on May 22nd at 8 am UTC, which was unintentionally impacting some users, causing them to see the message *"Games have been removed from your library" or *"You don't have access" error on the EA app more frequently than expected.

    https://x.com/EAHelp/status/1793255707808268465

    Recent reports in this forum thread seem to confirm this trend. Thank you for reporting this to us!

    If you continue to experience the issue, please perform an EA app App Recovery (clear cache) by following the steps here, or reboot the client or machine.

    Thank you.

    Previous accepted res.

    *It's important to understand that both scenarios can also be triggered by valid, non-temporary reasons. For further details on these, please refer to the following links:

    • For the message "Games have been removed from your library" in the EA app, click here.
    • For the error "You don't have access" in the EA app, click here.
BaneHidari's avatar
BaneHidari
11 months ago

One of my Games has been Removed from my list, the App says my EA play membership has Ended. 
i never had EA play and the game was Bought and Gifted to me, How do I Fix this Problem?

CM edit: edited title for clarity.

  • ErPeGa's avatar
    ErPeGa
    11 months ago

    This is ridiculous. Every app start I got these messages and missing games at the library, so now we have to clean this up every time?
    Even funnier the removed game list contains games I never had.

    • sasskitten02's avatar
      sasskitten02
      9 months ago
      @ErPeGa Same but I also found that if you just log out and then back in then they return. I also keep a short cut of the only two games I have on it on my desktop just incase this annoyance lasts longer and takes more then logging out or clearing cache.
  • ozgur232323's avatar
    ozgur232323
    10 months ago
    @EA_Barry önbellek temizliği çözüm olmadı yardım eder misiniz oyunlarım nerede ?
    • ozgur232323's avatar
      ozgur232323
      10 months ago

      Oyunlarım nerede ? 

       
  • m4lfuri0n's avatar
    m4lfuri0n
    9 months ago

    Today I logged in after some time and for the first time ever I got this message.

    I SERIOUSLY HOPE that this is an extremely late 1st of april joke.

    'cause I never, NEVER removed these games from my library.
    I NEVER remove ANY game from ANY game client.

    Tried to clear the cache but these are still missing.

    • Symbiot10's avatar
      Symbiot10
      9 months ago

      Same here. A lot of games "removed for a reason unlisted". My list is really big. What the hell is going on with the EA App?

  • NightSizePie's avatar
    NightSizePie
    9 months ago

    I have been trying to get in contact with help for this for over a week now. I have literal proof the games were on my account and now my account does not have the contents and all of my payment history has been deleted and I am not getting any help, just ran through a loop of nonsense.

  • Gunnier_DK's avatar
    Gunnier_DK
    9 months ago

    Clearing cache doesn't work on the games that is missing from my library.

    It tells you to go to Game Hub and add it back but there is no options to add it back on the game page

    Have 2 games. Battlefield 4, but it seems to still be in my library and Tropico 6 which you don't sell anymore for some reason. Can't add it back from there

    • AlexPigeon7717's avatar
      AlexPigeon7717
      9 months ago

      Same, clearing cache (and completely uninstalling with clearing residual files) and reinstalling does not help. Still says that "I removed games"... I never did that.

  • TruPlague's avatar
    TruPlague
    9 months ago

    the issue is some of the games that I absolutely own and have owned for years are saying I need to buy them again whats happening 

      • disgustingnoob's avatar
        disgustingnoob
        9 months ago

        How on earth am I supposed to contact EA Support on the error in their EA App? I spent the last 20 minutes to find a way to contact them. 

  • dctracht's avatar
    dctracht
    9 months ago

    I would try opening a case, but the help.ea page seems to just break.

    Nevertheless, I also have two games removed for "unlisted reasons". Clearing cache did not work. App Recovery did not work. I have no bans on my account. I played one of the games yesterday with no problem.

    • fenrispro's avatar
      fenrispro
      9 months ago

      @dctrachtI didn know so many having this prob, i opened a new case for mine ☹️((  And im not able to uninstall the Ea app, coz i thought want to force uninstall then try to re install again!! damn

      • SwagMoneyTea's avatar
        SwagMoneyTea
        9 months ago

        Seems like a large scale EA mistake. We will just have to see how quickly they fix this.

  • Meatyocur's avatar
    Meatyocur
    9 months ago

    YOU GUYS * SUCK * THE EA APP HAS NEVER RAN WELL NOW ALL MY GAMES ARE GONE. YOU * ROBBED ME OF MY GAMES WHY HAVE A 3000$ PC WHEN YOU JUST TAKE MY GAMES AWAY ANYWAY!

    • TimLu2000711's avatar
      TimLu2000711
      9 months ago

      Woke up a bit ago and wanted to play Sims and then This!

      This SUCKS!

    • Meatyocur's avatar
      Meatyocur
      9 months ago

       I WILL NEVER BUY FROM THIS COMPANY AGAIN AS LONG AS THERES AIR IN MY LUNGS SO HELP ME GOD YOU GUYS SUCK TERRIBLY

  • Hune182's avatar
    Hune182
    9 months ago

    Well that fixed my problem with playing the Sims 4.....but now the game is telling me that I do not own any the of the DLC's I paid for with Steam....Any help with this or am I screwed?

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