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LeyZen13's avatar
LeyZen13
Seasoned Newcomer
26 days ago

Problème téléchargement

J'ai payé le Ea play sur pc et j'aimerais télécharger Madden Nfl 25 mais quand je commence le téléchargment. Il s'arrete tout de suite car il me dit que je ne possede pas le jeux alors que le 24 qui ...
fonctionnalité ea app
problème d’achat
yogui09's avatar
yogui09
Newcomer
21 days ago

Hello,

J'ai le même problème : j'ai EA play (via le game pass) et impossible d'installer le jeu. De ce que j'ai pu voir, c'est le seul jeu qui pose problème. J'ai déja contacté le support qui n'a pas pu m'aider. J'ai également désinstaller/réinstaller l'app, sans succès.

Voici le message qui apparait quand j'essaie d'installer le jeu.

 

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Il s'arrete tout de suite car il me dit que je ne possede pas le jeux alors que le 24 qui ...","body@stringLength":"294","rawBody":"

J'ai payé le Ea play sur pc et j'aimerais télécharger Madden Nfl 25 mais quand je commence le téléchargment. Il s'arrete tout de suite car il me dit que je ne possede pas le jeux alors que le 24 qui se trouve aussi dans le Ea play lui se télécharge. Quelqu'un aurait une solution ? Merci

","kudosSumWeight":0,"postTime":"2025-03-30T08:50:40.039-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message12064654AttachmentNumber1\",\"url\":\"https://forums.ea.com/t5/s/tghpe58374/attachments/tghpe58374/ea-app-general-discussion-fr/3701/1/Capture%20d'%C3%A9cran%202025-03-30%20175028.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:fonctionnalité ea app","text":"fonctionnalité ea app","time":"2025-01-30T09:48:55.087-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:problème d’achat","text":"problème d’achat","time":"2025-01-30T09:46:57.330-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12064654_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":54},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

J'ai payé le Ea play sur pc et j'aimerais télécharger Madden Nfl 25 mais quand je commence le téléchargment. Il s'arrete tout de suite car il me dit que je ne possede pas le jeux alors que le 24 qui se trouve aussi dans le Ea play lui se télécharge. Quelqu'un aurait une solution ? Merci

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Hello,

J'ai le même problème : j'ai EA play (via le game pass) et impossible d'installer le jeu. De ce que j'ai pu voir, c'est le seul jeu qui pose problème. J'ai déja contacté le support qui n'a pas pu m'aider. J'ai également désinstaller/réinstaller l'app, sans succès.

Voici le message qui apparait quand j'essaie d'installer le jeu.

 

","body@stringLength":"731","rawBody":"

Hello,

J'ai le même problème : j'ai EA play (via le game pass) et impossible d'installer le jeu. De ce que j'ai pu voir, c'est le seul jeu qui pose problème. J'ai déja contacté le support qui n'a pas pu m'aider. J'ai également désinstaller/réinstaller l'app, sans succès.

Voici le message qui apparait quand j'essaie d'installer le jeu.

 

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