Забанили FC 26
Hello. I am writing from a different EA account because my main EA account, guqg0043, has been permanently banned and I can no longer use the forums.
I would like to ask for advice regarding the appeal process because I am confused by the current status of my case.
My account guqg0043 was a completely new EA account created shortly before I started playing. I legally purchased EA SPORTS FC 26 on Steam, then created a new EA account and linked it to my Steam account. Less than one day later, my account was permanently banned.
During that time, I only played Squad Battles against AI and completed some Objectives. I did not use the Transfer Market, did not buy or sell coins, did not use cheats, bots, macros, trainers, automation, or any other prohibited software. As far as I know, I did not violate the EA User Agreement or the Terms of Sale in any way.
I submitted an appeal. I later received an email saying that the sanction would remain in place, but the email did not explain what I actually did wrong or which specific rule I supposedly violated. It only stated that, after a review, the action would remain unchanged.
At the same time, my EA Help pages show conflicting information. In my case history, the case is marked as closed, but in my Penalty History it still says “Your appeal is pending.” When I open the case, I cannot find any option to submit another appeal. There is no “Appeal” button or any way to request another review.
I genuinely do not understand why my account was permanently banned after less than one day of normal gameplay, and I still have not been told the specific reason for the ban.
Could someone please explain how I can submit another appeal or request another manual review? Is it normal that my case is closed while the Penalty History still says that my appeal is pending? And why is there no option to submit another appeal?
Thank you for your time and any guidance you can provide.
Здравствуйте ztnzbyet
Судя по всему, вы уже подали апелляцию и ваша заявка находится на рассмотрении, поэтому статус вашего обращения “Your appeal is pending”.
Нужно просто дождаться решения по вашему вопросу. Если у вас имеются дополнительные вопросы, можете обратиться в службу поддержки, чтобы они проверили вашу учётную запись.
