Help, case not created

Hi Community Managers!

I am completely stuck and desperately need a Community Manager to manually log a case for me. My main account was mistakenly banned due to official cheat codes in The Sims 4 single-player mode, and now I cannot play NHL 27 even offline.

When I try to submit an appeal via the Penalty History tool or use the Email form, the website completely crashes and gives me a permanent "Case not created. We ran into an issue..." error. I also tried Live Chat, but the advisor was unable to submit the form and just closed the chat.

Could a Community Manager please open a manual ticket/escalation from your side to the Terms of Service team?

My Banned Account Details:

- Banned Account Email: 

[edit: email address removed]

- PSN ID: malenkiu999

Please help me get this to the ToS team because the help portal is totally broken for my profile. Thank you!