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MeMyselfAndMine's avatar
5 years ago

2FA for android not supported QR code

I just tried to add second factor authentication (Google Authenticator) to my Ea account. But the Authenticator Apps (Authy and google Authenticator) both showed that the format is not supportetd. I switched form code for Android to the other options (Iphone/ windows phone etc.) back and forth but it would never work. I´m currently using 2FA for dozens of accounts and never had that kind of problem,

Error messages (no screenshots possible in those apps):

Google: Cannot interpret QR code.

Authy: Format not supported. Please try again.

1 Reply

  • EA_rephii's avatar
    EA_rephii
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    5 years ago

    Hey @MeMyselfAndMine,

    this is the German forum for EA Desktop. If you speak German please post your problem in German here or please head over to the English board to get help in English.

    -rephii

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