Forum Discussion

Morningstarsk8's avatar
4 months ago

Activate product Issue

This problem has happened to me twice now if you go to open a game and it gives you a prompt saying activate product key contact the support team and ask them to refresh your account it is a quick fix to that issue.

1 Reply

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi Morningstarsk8​,

    What game are you trying to launch?

    If you're trying to install the game in a different language, it can sometimes help if you go ahead and install it in English and then try again. If it works, you can change the language back to your preferred language. 

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,011 PostsLatest Activity: 2 minutes ago