Forum Discussion

JOUBAYROX77's avatar
JOUBAYROX77
Rising Newcomer
27 days ago

Add Payment method ERROR

Hey all,

I tried to add my credit card as a payment method, but an error message shows up every time:

"We were unable to verify your credit or debit card. Please check your payment details and try again. Alternatively try another credit card or payment option or check with your card issuer or bank."

I already checked with my bank, and there is no problem there.

My card already existed on my account, I just removed it when I gave the account to my brother, so he would not buy other games without my knowledge.

Thanks

purchase issue

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Heya JOUBAYROX77​ 

    Please try the following steps to clear up this error:

    • Use a different payment method
    • Make sure your billing details in the EA app match the billing details for your card
    • Make sure the location on your account matches your real location

    If you still have issues once you've run through these steps, we'll need the live support team to investigate into this a bit further, as we don't have access to review your account details here on the forums. Live support can look into your account and see what's causing this error, you can contact the team by submitting a help request on the site here. 

  • JOUBAYROX77's avatar
    JOUBAYROX77
    Rising Newcomer
    26 days ago

    Hello,

    I do not have another credit card, and I will not use someone else's card. It's strange.

    I would like to continue using my credit card and need your help to resolve this issue.
    Please provide me with detailed steps to fix the problem and ensure I can use my card for payment.

    Thank you in advance for your support.

     

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.8,026 PostsLatest Activity: 3 hours ago