Hi everyone,
Here’s a summary of what has been tested and the outcome:
- Cleared EA App cache → no change
- Reinstalled the game → same error
- Ran the game’s .exe as administrator → same error
- Checked folder permissions / install path → no effect
- Disabled antivirus / firewall → no effect
- Fully uninstalled EA App and deleted all leftover folders (AppData + ProgramData) before reinstalling → issue persists
- Confirmed correct EA account (game shows in library and purchase history) → still not playable
Support situation:
- Tried opening a support case → clicking “Resume Case” only redirects to generic troubleshooting articles.
- No way to add attachments, continue the conversation, or get help.
- Tickets are dead ends and eventually auto-close.
- EA doesn’t reply on the forums.
- Their @EAHelp Twitter/X account is just a useless chatbot that doesn’t provide real answers.
- At this point it’s basically impossible to reach a real person at EA about this issue.
So right now:
- The game is recognized on the account,
- But it’s not playable, and EA provides no working support channel.
