Game not loading in launcher
I purchased battlefield 4 almost and hour ago the game won’t load in launcher went to support been waiting an hour for a response still haven’t gotten one they said the estimated time would be 11 minutes I followed a bunch of instructions on how to troubleshoot the game restarting the app signing out and in to the app unsinstaling the app and reinstalling and logging in clearing the cache everything it said to do nothing has worked they won’t even let me refund the game and when I go to refund it shows another game I’ve refunded in the past and nothing else it won’t let me select it when I go payment and wallet then order history it shows it’s been purchased and the the order was completed Implying it should be able to be installed and yet nothing this is aggravating me and I’m never using this **bleep** client again I just want my money back and to move on
[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other fixes, but the error persists. This has never happened before, and it only affects the EA App—my Steam games run without issue. PLEASE FIX THIS PROBLEM ASAP!!
Macbook can't use EA APP / Error code: EC:106
everyone said need to log in with administrator password but this window come after we put the right password not coming from put wrong password And in addition, I also tried going to... '/Applications/EA app.app/Contents/MacOS' EAUpdater > EADestager and I still put the right Admin password everything pass but when I've run EADesktop Last login: Wed Aug 5 18:36:26 on ttys001 teamothy@MacBook-M5 ~ % /Applications/EA\ app.app/Contents/MacOS/EADesktop ; exit; 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>Set environment identifier to (PROD) from source(4), overriding (UNKNOWN) from source(0). 2026-08-05 18:59:54.614 EADesktop[7012:180817] DEBUG>PlatformUserUpdateServiceImpl>detectPlatformUserList() 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>No configuration file at path /Applications/EA app.app/Contents/MacOS/eadpsdk.json 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>No configuration file at alternative path /Applications/EA app.app/Contents/MacOS/../Resources/eadpsdk.json 2026-08-05 18:59:54.614 EADesktop[7012:180817] WARN>EnvironmentService>Cannot find the configuration file. 2026-08-05 18:59:54.614 EADesktop[7012:180817] INFO>EadpFoundation>module version=1.35.0 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>Cannot find configuration value for key 'environmentIdentifier', fall back to platform value. 2026-08-05 18:59:54.614 EADesktop[7012:180817] VERBOSE>EnvironmentService>Cannot find configuration value for key 'devicePlatform'. 2026-08-05 18:59:54.614 EADesktop[7012:180817] ERROR>PersistenceService>The persistence service is not initialized yet, please call IPersistenceService::initializeDelegate(). 2026-08-05 18:59:54.614 EADesktop[7012:180817] ERROR>PersistenceContainerUpdateJob>Failed to update container because the Persistence Service is not initialized. I've open EA Swiss Sarl in App Background Activity already for mac setting -Files & Folders I've add Ea APP already -Full Disk Access I've add Ea App and open it already *but in Local network I did'n see anything about EA App, and it seems that adding network access will have to come from the app itself. I use Macbook Air M5, macOS Tahoe 26.6, and my Mac is up to date. I think I've provided enough details, and from what I've found in my research, other people have encountered this problem as well, and it's been around for a very long time. However, the problem remains unresolved; people simply disappear, choosing to delete the app entirely without any further action. If you require further details, I am happy to find and provide answers to prevent this problem from happening again and to benefit all players worldwide. Hopefully, this problem will be resolved.
INST-3-1310 - I'm Unable to install EA App
Hi, Whenever I try to install the EA app. It will be downloading for 10 seconds or so, and then it appears "Something went wrong" and I'm unable to install it. It comes up with the error code INST-3-1310 but I've been unable to find any information about this error code online. I used to use EA but one day it just wouldn't launch so I deleted it, and ever since I've unable to re-install it. I've tried running it as administrator, clearing all of the files, reinstalling DirectX but nothing is working. If anyone could help me out I would appreciate it!
EA app / FC26 (Steam version) — persistent "Game license is invalid"
EA app / FC26 (Steam version) — persistent "Game license is invalid" / "This game is managed by Steam" errors preventing launch, ~4 days. Summary: FC26 was purchased on Steam. Launch attempts fail with alternating errors: "Game license is invalid" and "We were unable to process your request because 'EA SPORTS FC 26' is managed by Steam. Go to Steam to complete your request." The Sims 4 (also EA, also Steam) launches fine on the same machine, same account — so this appears isolated to FC26. Already tried (no effect): Reinstalling EA app multiple times, including letting Steam reinstall it fresh Unlinking and relinking Steam account Clearing EA app cache via in-app option Verifying integrity of FC26 game files via Steam Deleting the EA license folder manually Deleting the full local entitlement/catalog cache (%LocalAppData%\EADesktop) and letting it fully re-sync Reinstalling anti-cheat (Javelin) Testing with and without VPN Full PC restart, checking for zombie EA/Steam processes, launching EA app manually before handoff None of the above resolved the issue. The failure is reproducible even after a full local cache wipe. Root cause found in EABackgroundService.log: Repeated fatal assertion crash on every launch attempt via Steam: FATAL ASSERT FAILED cond: gameRunStatus.offerKey.offerId.isValid() msg: The parameter [gameRunStatus] has an invalid offerId func: eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage line: 3361 This occurs immediately after EASteamLauncher connects and EA app successfully queries the catalog for Steam App ID 3405690 (FC26), finding 11 offers — but then crashes when resolving the specific offerId for the launch request, which breaks the Steam↔EA app handoff and produces the error dialogs. EA app version: 13.764.0-6277-c6f1d610f Request: Since this is a reproducible client-side assertion failure (not a local file/cache corruption issue, confirmed by full cache reset not fixing it), please escalate to technical/engineering rather than standard cache/reinstall troubleshooting. Log file (EABackgroundService.log) attached.
Time Played Rest to Zero since the Update
Since the recent update, my playtime hours have been reset to 0. I had my game offline and not set to update automatically, but the EA App kept forcing the issue, which I kept rejecting. Then, on Thursday, I updated my game. It did not recognise all the packs I had, and I had to re-download them. I cleared the EA App cache and re-downloaded all the DLC's. From there, I noticed that my played hours had been reset. I thought it might need 'time' to register the hours from my profile, so I continued to play, hoping this would be rectified. To date, this has not happened. I went from over 18000 hours to 5 hours (which is the time I was streaming The Sims 4) and as of today, 24 hours played only. I'm attaching screenshots of my hours in February 2026 (I don't normally take a screenshot - didn't know how important that was going to be!), but I found one from the 27th of February 2026 showing that I had 17005 hrs and 26 minutes played. I want my hours back, please. How do I do this? It cannot be possible that this happens!EA App OS X EC:108 Error
Trying to install a game on EA app on osx and getting this error every 3 minutes. It says "Something went wrong, we ran into a problem, but a quick restart should fix it. Error code: EC:108" This is a fresh install of the EA app. Fortunately the game installation continues where it left off, but is a pretty sad experience having me babysit the installation and clicking the restart button constantly.
