Unable to launch game due to "not owning the game"
I've been working with the support to try and resolve this, but they directed me to the forums. I can't launch my Red Alert 3 from my library. I bought the game back when it came out on CD-Rom and added it on Origin as was required. After the update to the EA-app (and I think the launch of the C&C remastered collection). The game no longer is able to download as I get an error messages stating: Which is silly as I'm looking at the CD-Rom lying in front of me. The game doesn't have its own gamehub and the only option under the three dots is to download it, which gives this error. Having down the usual gamut of uninstalling, repairing, cache clearing, restarting etc. The service team couldn't help me further and directed me to post over here. Is there anyone who can help me out?
EA app is censoring literally EVERYTHING. Please help
I don't know what's going on, but my EA app appears to be completely broken, perhaps I have a penalty on my account but as far as I know I do not because I already checked for that. This started happening a few days ago. I was beginning to type to my friend, when all of sudden, every message and word I was sending was coming out as a "### ##### ### #####" literally every single time. I asked "How was your day today?" and it censored that. It's literally censoring everything I type and nobody can understand what I'm saying unless I type them over discord. I've never seen this before. I knew EA was garbage, but I didn't think they would have such an insane filter that would completely act on it's own and just blindly silence everything I would say... This is a serious issue, and as far as I can tell, my friends are not having this problem. So what is going on? I'm going to submit a ticket and hope I can some answers, but feel free to help me out here because I'm tried re-installing, checking penalties and even clearing the cache, and nothing is working... I don't understand how I suddenly got this problem.
How to fix Error Code EC:10000 or EC:10500 in EA app?
Hey everyone, We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." error with error code EC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below: EC:10000 "Something went wrong - There is a problem with your account" EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." ❗Troubleshooting the error❗ Please click on 'Spoiler' to reveal the steps: ❗Still experiencing the problem?❗ To help us investigate, please provide as much detail as possible about the error, as it's challenging for our teams to identify potential causes without it. While there likely isn't a single root cause for everyone, these errors can occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC. If you've tried all the troubleshooting steps, including updating the client, clearing the EA app cache, or repairing the EA app (Windows only), and you still encounter the "Something went wrong - There is a problem with your account" or "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again." errors with code EC:10000 or EC:10500, please refer to the template below for instructions on providing the necessary data for our teams to investigate further. Thanks for your cooperation. IMPORTANT: Please share an EA app Error Reporter ID here in the thread: IMPORTANT: Please share the most recent EA app logs and attach them to your post (check here on how to do this): Are you playing on a Windows PC or Mac: If Windows, what Windows version are you using (click here on how to see this): If Mac, what version of macOS are you using (click here on how to see this): Timestamp when the issue first occurred (date/time): What is the exact error that you're getting ("There's a problem with your download" or "Something went wrong"): What is the current version of your EA app (check here on how to see this): *Edit: if you can't open the client, you can't check this. That's okay! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info) ❗Please Remember❗ This thread is for the "Something went wrong - There is a problem with your account" error with error code EC:10000 or EC:10500 in the EA app ONLY. For the "You don't have access" error, report it here with the requested data on page 1. For the "There's a problem with your download" or "Something went wrong" error not related to the EA account message, report it here with the requested data on page 1. If your EA app indicates a game has been removed from your library (see below), go here.
