I am unbelievable frustrated and confused. I haven't been able to plays my sims 4 game in 2-3 MONTHS due to a consistent technical issue with the EA APP. I tried switching my stuff to steam, deleting the app and downloading it again, updates, repairs, I even deleted almost half of my MODS and nothing has worked. This is absolutely ridiculous. Money I spent on packs for this game that I can't even play.
Community ManagerHi 99vayf0vew83,
If you're running into issues with the EA app on your device, I’d recommend checking out the [INFO/GUIDE] Index - Troubleshooting the EA app | EA Forums - 11894375. It covers common problems and solutions.
A good first step is to try repairing the client. If that doesn’t resolve the problem, please provide the details we typically request, such as your EA app Error Reporter ID and EA app logs.
It would also be really helpful if you could share more about your system. For example, are you using a Windows PC or a Mac? What’s the operating system and version? Details like these, along with anything else that might help narrow down the cause, make troubleshooting much more effective, since every case can be a bit different.
I completely understand that dealing with technical issues is frustrating. However, posts that only mention the problem at hand, without any other info, unfortunately, aren’t actionable and won’t help move things forward.
Thanks for understanding.
Hi, I posted my general frustrations because I have tried filing two reports with EA about my issues and never received communication so wasn’t sure the feedback I would get here. I have read over the guidelines and gone through steps to repair the game and app and do a variety of things to solve the issue. I have a Dell PC that uses Windows/Microsoft with Intel based graphics. Nothing has changed with my pc and nothing I am aware of has changed with the game to where my computer will no longer support it
