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Kiiryu's avatar
Kiiryu
New Novice
3 months ago
Solved

Can't Login after update

Went to login to my EA app and an update notification popped up. Went through all of the normal procedures until I got to the entering username and password widow. Never had trouble with this before ...
technical issues
  • EA_Poppy's avatar
    EA_Poppy
    3 months ago

    Hey Kiiryu​,

    Try clearing the EA app Cache. You can do this without logging in as well, following the steps here. 

    Have you only tried logging in with the username? If yes, try using your email address and password and see if that lets you log in to the EA app. 

EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
3 months ago

Hey Kiiryu​,

Try clearing the EA app Cache. You can do this without logging in as well, following the steps here. 

Have you only tried logging in with the username? If yes, try using your email address and password and see if that lets you log in to the EA app. 

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