Forum Discussion

MaxScullion123's avatar
8 months ago

Can't verify identity

Email verification is not receiving, I have used the correct email address it just will not come through to my inbox. Cannot verify with a phone number because I never added one, when I try now it says I need to verify identity before I can do this. I've used this account for years and has never asked for verification before.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi there MaxScullion123​ 

    If you're not getting the verification code to get logged in, that's something the live support team can help you with- here on the forums, we aren't able to access your specific account details to look into this. 

    You can reach out to live support for more assistance on this by submitting a request here

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