I purchased The Sims 4 DLCs, and the payment has already been charged by my bank, but I have not received them. Please investigate the transaction error and either deliver the purchased content or issue a full refund. This matter should be handled internally by your company.
Can anyone explain this, please?
I just want to play what I bought.☹️
Is anyone there?
Community ManagerUnfortunately, we are unable to help with issues related to EA accounts or purchases through the forums. To get assistance with this, you need to contact the customer service team, which you can reach at https://help.ea.com.
Good luck.
Hi there, just had a similar experience for the same product.
Purchased a DLC for Sims 4, using the same payment method as I've used for the last few DLC packs. Keep in mind, I've purchased several of these in the last 12 months and never had a problem.
However, this time the EA portal mentioned that the payment had failed. Meanwhile, my bank has been charged 39.99 EUR, while I definitely had sufficient funds.
It has been 6 days since the "Failed Purchase", with an extremely unhelpful support bot who has not helped resolve the problem. Basically blaming the failed transaction on my bank, instead of taking responsibility for the failed purchasing process. See the attached conversation with the lovely "Akash T", who was not helpful at all.
I don't know if this failed process has anything to do with the recent ownership change of EA Games, but this is frustrating and has been a poor experience all round with EA Games support team.
I just want my money back, or give me access to what I paid for. Otherwise, this is flat-out FRAUD!
I look forward to hearing back from any support member out there who believes they can help me more than their colleague on this support chat....
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