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Celestewitheeee's avatar
6 hours ago

Check - Out Issue

Hello Team, 

 

 

I was trying to make a payment while purchasing expansion packs for sims 4. I was on the check - out page when it will all of a sudden route to cannot connect to server and it will automatically reload where a prompt saying " Look at that you're back online ". I tried repeating the steps and the same issue occurs. I was trying to submit a payment using a debit card. I'm trying to avail the stack and save items in my cart. 

I also tried using a credit card for payment but that also didn't work. It say's " That didn't work, let's try again if the problem persist you may want to us a different payment method or try again later" 

I'm not sure what's going on as I've also been having the same issue since yesterday and have prior communication with the tech team. Can you help me how to resolve this? I am using a mac M5 air. Thank you! 

 

Best, Celeste

3 Replies

  • This is currently happening to me as well. I chatted with a agent today and they told me that they do not accept Visa cards and only American Express or Discover in my region even though I live in the US😭😭. I was genuinely confused and do not know what to do cause I have used a Visa Card before. Glad to know it's not only me though

  • I am also struggling with this and they have just said that they will try and resolve the issue but there is no advice that is actually working right now.

  • Hello

    I have the exact same problem with the payment methodes. same platform, same game.

    I have chatted 3 times with online advisors, but they give me no other advice than use  a different method. They say they are human, but that's not possible with the answers they give.

    I tried paypal, ideal and ea wallet. so I spend E25, and now I can' t buy my game.

    Does anyone have a solution? the discount almost ends

    greets, Marielle

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