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Mishka6612's avatar
Mishka6612
2 years ago
Solved

[CURRENT ISSUE] Sims 4 DLC owned in Steam/Epic/XBox Pass missing in EA App

Sims 4 Packs missing.  I played the game yesterday all my packs were there. Logged on today and I can't save my save because the luxury stuff pack is missing and so is Jungle Adventure. I went thr...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    2 years ago
    RESOLVED - Post Marked as Solution for Visibility

    Hey all, 

    The underlying issue that was causing this was resolved at around 0600 PT. If you're still running into this issue now, please clear your EA app Cache and restart your computer, then try again. 

    If that doesn't resolve the issue please run an EA Error Report and post the string in this thread along with your operating system so we can take a look.

    Thanks! 

69af136c0947231's avatar
69af136c0947231
2 years ago

Hi team,

see attachment for what my problem is. I cannot see or start my game.

OS is Windows 11 Pro, version 23H2 build 22631.3593

String of my error report: 

b16aac35-fe88-427a-b69a-e18f13620f16

TIA for looking into this.

stitchwitch13's avatar
stitchwitch13
2 years ago

@69af136c0947231bSame prob here, can't see my games/add-ons on EA or my library...

@GooberPease111 Mine isn't showing any of my games either. Have tried everything, nothing works...

@EA_Solaire I cleared the cache, it's still not working.
 

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