dark age of camelot mithril purchase

Just went through two help chats. First one told me to comb the forums for an answer, and the second person told me they cant refund me or give me the in game purchase now. Is this what EA has come to? 

Pretty sure I'll be canceling my account asap, bunch of crooks

Hello there, 

I'm sorry you didn't have a good experience when contacting support. Could you please let us know what's the issue you're facing so we can try to help you?

Thanks,

I just merged both of your posts here as it seems to be regarding the same issue. Please let us know where you made this purchase. Thanks

just returned and I am having the same issue.  no contact info or help guides.  not very intuitive for returning players...