Re: Sims 4 - Packs missing from EA app

I am having the same issue. My kits have disappeared. 

I am having the same issue. I just reinstalled the EA app, and the only thing I have available to install is Sims 4 base game.  I own all but one expansion pack, and so many of the other packs, kits, etc.  Nothing is showing up except base game and the Crystal Creations stuff pack. Everything else is gone. 

Hey rogihgoahz54​, ardynlee7242​, and christon420​, 

Are the packs you've purchased in the past appearing in your Order History page? If not, then you've likely signed in to the wrong EA account. You'll need to be logged in to the EA account that purchased the packs to have access to them. 

It might be worth clearing the EA app's cache first, before checking. 

Let us know what you see, thanks! 

Hi EA_mplsnow​,

I've just checked my purchase history and it says I've only ever purchased the actual Sims 4 game and the free Christmas decorations kit, even though that's not true, I've purchased others and I cleared my apps cash, but they still aren't there. I also don't have another account so I don't know where they could have gone.

Thank you so much for trying to help, and please let me know if you have any more tips to try and get them back, as I've spent a lot of money on these.

I have the same issue. I only see the sims 4 game, but I have bought 5 packs! 

I have done all what is suggested and nothing works. I am lost! 

yshx4eo0eb2e​ and rogihgoahz54​ if your order history page is empty, that confirms that you've signed in to a different EA account from the one you purchased the packs on.

Please take a look at your email address(es) for EA-related communication and receipts. Once you locate the EA ID or email address of another EA account, you'll need to contact our live support team for help getting back into it. Unfortunately, we can't support account-related requests here on the forums, as we aren't able to change or discuss account details.

In the meantime, I've merged your conversation with the main thread for this topic. The accepted solution has more information on next steps, so please take a look and let us know how it goes. Thanks!