trying to have a refund issued for a duplicate purchase through the e.a. website because the cart did not update showing the order had been submitted and did not receive a confirmation email for nearly 10 minutes after.

Thanks - give the steps below a try. They just gave me the live chat option with an agent: Search for The Sims 4 and select the tile. Select "See all help topics". Choose the "I want a refund" option (should be the last option in the list). Chat should appear below the article that loads. If the chat option doesn't appear, try the steps again in Incognito mode or while logged out of the site (choose the option to continue while logged out if it appears).

duplicate purchase | EA Forums

6 Replies

ElliotLH
Hero+
3 days ago
Hi MechanikalBadger,

This should be something that EA Help can assist with. Have you contacted them already? If you haven't, you should be able to get in touch with them either by selecting the game in question from the list at help.ea.com and then the "I want a refund" option. You can also try the refund request link in the guide below, but since this is a duplicate purchase, I don't know if it will appear there.

Great Game Guarantee - Official EA Site
MechanikalBadger
New Novice
3 days ago
I have tried to reach out via the beta help chat, ea@help, and through great guarantee. The problem is it was duplicate dlc purchase so it's not showing on the refund page. And I have been able to get a response that would actually help me.
ElliotLH
Hero+
3 days ago
You're probably better off speaking with an actual agent rather than the bot. If you could let me know the game series this is related to, I can potentially provide you with the steps to contact them through the EA Help site.
MechanikalBadger
New Novice
3 days ago
It is a dlc for the sims 4.
ElliotLH
Hero+
2 days ago
Thanks - give the steps below a try. They just gave me the live chat option with an agent:

Search for The Sims 4 and select the tile.

Select "See all help topics".

Choose the "I want a refund" option (should be the last option in the list).

Chat should appear below the article that loads.

If the chat option doesn't appear, try the steps again in Incognito mode or while logged out of the site (choose the option to continue while logged out if it appears).
MechanikalBadger
New Novice
2 days ago
Thank you, this was more informative in getting in contact with an actual agent.
The help was appreciated.

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duplicate purchase

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