Re: inst-3-1920, can't install EA Ap

Hey Pieclat​, 

I'm afraid the EA app system requirements for Windows are now Windows 10 and 11. The app also requires a 64-bit version of Windows, so if you're using Windows 7 32-bit, it won't install. That might be the root cause of the INST-3-1920 error you're seeing.

In case it isn't, and if you haven't already, please try the troubleshooting steps below to see if it addresses the error: 

1.  Uninstall EA app
2. Registry clean
3. Delete EA folders in ProgramFiles and ProgramData
4. Restart your device
5. Try installing EA app again on ea.com with a stable network connection
6. Run the new installer and follow the instructions

If that doesn't work, it might be an OS compatibility issue after all. 

Let us know how it goes, thanks! 

Hi there. I'm a fellow Windows 7 enthusiast. It is the best of the latest Windows OS's. I also use it by choice as it's the latest one that will still play a lot of older games (of which I have many) without too many issues.

Error Code INST-3-1920 is my issue too when installing the EA App. According to all available sources, this error is caused by the EABackgroundService not starting during installation. So far, I know of no way of FORCING it to run, and no way to get the file as a standalone file to run yourself.

EA doesn't seem to really care if we can actually still PLAY the games we've PAID for! I knew the issue would be that they optimised it for Windows 10/11. Basically, if you cant afford to (or don't want to) upgrade to Windows 10/11, they don't care about us.

ALL SHOULD BE ALLOWED TO USE THE EA APP, regardless of Operating System, otherwise they are restricting people from continuing to play games!

This is not good business practice for you EA, and it will only cause you to have a great deal LESS customers in the future. Sort your bluddy App out EA, allow those of us on older systems to still access our stuff! There should not be a "Minimum System Requirement" to use your App to play games we PAID you for.

EA, the problem is YOUR App and who YOU decide can use it.

The issue is NOT on our end.

I’m so sad, i’m having the same issue…