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chancebo14's avatar
chancebo14
Rising Newcomer
23 hours ago

EA App Not Good!

I have been playing The Sims for many years. I started as a young child playing The Sims 2. The Origin app was never really good, but the EA app is just terrible. I have to continuously sign in, and even when I know my password, it is constantly making me create a new one, saying the credentials have expired even if I made a new one last week. Then there are times when the app will not even open, which is odd since it hardly ever closes. I have to practically force close it 10x before it will go away, and then it still usually pops up again asking me to sign back in... I have had a few instances recently where the app stays as the ugly navy black color and will not load anything beyond this point. I have tried closing it, like it ever does; I have tried restarting my computer, and usually I have to uninstall the app and redownload it. I really want to be able to enjoy a game I have loved for so many years, but this terrible app really ruins it for. Especially when I can use Steam for other games, and it loads them instantly and does not make me wait 10+ business days to finally open its app before even allowing me to play my game. Again, EA, please just start over because this is awful, and this app needs to just be shut down because it runs so poorly to begin with. What kind of gaming company can not even get their app that you have to use to play all their games to work? 

1 Reply

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hi chancebo14​ ,

    We understand you're frustrated, and nobody wants to spend more time dealing with the EA app than actually playing the game.

    That said, if you want the community or us to help, we need a little more than "the app is terrible." 🙂 Please let us know what system you're using, your OS version, any error messages or codes you're seeing, and what troubleshooting you've already tried.

    There may be a fix for what you're experiencing, but without those details, we're mostly just guessing. Share a bit more information, and we'll be happy to take a proper look.

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