Purchased Packs
So I have quite a number of packs, expantions, gameplays, ect. that seem to have become inactive after i had linked my seam to my EA account. I have the packs purchased through the EA app, however when i open the ingame store, it says that none of my packs are installed. While i also had this issue wiht my kits, i was able rto redownload them from the ingame store, but i dont seem to have this option for any oth the packs. Now i have unlinked the accountts, uninstallec and reinstalled the game, even restarted the computer, nothing works, i still dont have access to my packs.Sims keeps deleting itself from EA app
i've had the Sims for over 3 years now, but only recently it has been deleting the game from my EA app by itself. I've tried restarting my PC, redownloading EA, checking my origin account, nothings working. Every time i try to redownload the sims after, it says it's loaded up to 100% in seconds and just doesn't download.
[INFO REQUEST] Error Code: EC:10005 In EA app
For days now, I’ve been reaceiving this error code on my PC. I repaired the EA App, uninstalled and reinstalled it, checked my Norton firewall, reset my router, ran as Administrator and tried other fixes, but the error persists. This has never happened before, and it only affects the EA App—my Steam games run without issue. PLEASE FIX THIS PROBLEM ASAP!!
ea wont let me sign in because IP address has changed?
Everytime i try and sign in with my apple log in, it will direct me to your website to confirm it is me - and then tells me to go back to the EA app "all good" click the EA app, and it wont let me go further becauase it is saying my IP has changed?? I have spent so much money on my account this is ridiculous.I got double charged. Help me
I was charged twice. Please refund one of them. Please process this quickly. I kept trying. to get a refund. But the refund selection window doesn't appear. My order number is 1008381916801. The game won't even launch, so please fix this. I've spent 88,000 won but I can't play the game right now.
EC:10001 – Routing / ASN validation issue affecting one of my two ASNs
Hello EA Support / Network Team, I am a Senior Network Engineer managing two separate Autonomous Systems (below are example ASNs): AS1 (my primary ASN): Directly peered at multiple Internet Exchanges with good, short paths to major providers. AS2 (newer ASN, ~1 year old): Operates as a downstream customer of AS1 (AS2 prefixes are announced via AS1 as upstream/transit). I fully manage routing, IRR objects, RPKI, and BGP advertisements for both ASNs. The prefixes from both ASNs are announced identically toward my upstream transit provider and public IX peers. The only real difference is the originating ASN. Issue: From any IP prefix originating from AS2, the EA Desktop app fails to log in with error EC:10001. Switching the source IP to any prefix from AS1 (same physical location/hardware/etc.) allows login immediately with no issues. From the EA Desktop logs on AS2 (fresh capture after clearing logs): ERROR (eax::services::identity::AccessTokenRequestor::parseResponse) Invalid token, could not find geocountry This leads to: AccessTokenError_InvalidToken AccessTokenFailed Final error EC:10001 I have already verified: No blacklisting of my AS2 prefixes. Public geolocation databases and my own geofeed correctly show the country as South Africa. Full reachability (ping, traceroute) to EA/Akamai/AWS endpoints works fine from both ASNs. It appears EA’s authentication backend is treating traffic from AS2 (transit/customer ASN) differently than from my AS1 (direct-peered ASN) during the token issuance / geo-validation step. Interestingly, I also cannot log into the EA forums from AS2 IPs, but it works instantly when switching to AS1. Live chat support directed me here. Could someone from the EA network / auth team please investigate and escalate this? Happy to provide traceroutes from both ASNs, full logs, or any other diagnostics if needed, feel free to PM me so I can share. Thank you in advance.
[INFO REQUEST] "Service Limitations Apply" Error In EA app Or Online
Hi everyone, Over the past week, we’ve seen a small uptick in reports from players encountering a “Service Limitations Apply” error in the EA app on PC and Mac. This error appears during login, when launching a game via a third-party launcher (like Steam or Epic), or when trying to link those launchers to an EA account. To help us investigate and hopefully resolve this for those affected, please share the following information in your reply: Your region/country of residence Whether you are located in or connecting through a country listed under EA’s restricted regions (see: "EA games unavailable in some countries or regions") Are you using a VPN? If so, please disable it completely (make sure no VPN-related processes are running), reboot your device, and try again. Your EA app Error Reporter ID You can generate this from the EA app and post it here in the thread. See [INFO/GUIDE] Index - Troubleshooting the EA app. Once we have these details, we can investigate the issue further and try to identify its cause. Thanks for your help!
