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yagirlqueenie's avatar
yagirlqueenie
Rising Novice
10 months ago
Solved

EA App not installing: error code INST-3-1310

Yesterday, I was playing the sims 4, building for quite some time, I saved my game and walked away from my computer to go and finish dinner. When I returned to my computer about 40 minutes after, I was back on my desktop.

"Not a problem," I think, because my game was still up, but when I went to click on it on my task bar, it wouldn't open. I didn't panic, because I had saved my game, and I restarted my laptop and went to just re-open my game.

So, I try and open the sims 4... And the EA app just isn't launching. I try a few times, and nothing was working. I figure "maybe my launcher is messed up?" and go to uninstall it so I can reinstall it (I've done this like 7 times before and that's what usually works when my app usually uninstalls itself.)

But, when I went to go re-download the app through EA's website, I wind up with the error code "INST-3-1310"

I've tried using some link I found other people using that they claimed work, but when I used that, I wound up with a message saying something about the QTquick and asking if I can verify I have access to it.

I an using a Lenovo laptop with Windows 11, any help would be greatly appriciated. Thank you so much for reading my ramblings !!

  • Update: It was an issue with my laptop's drivers, the problem has been fixed after I repaired them !!

5 Replies

  • Nemoblk's avatar
    Nemoblk
    Rising Newcomer
    2 months ago

    Even though ive deleted the ea files and when reinstalling I am getting the error code that I put in the title. 

     

  • Nemoblk's avatar
    Nemoblk
    Rising Newcomer
    2 months ago

     I am getting these error codes trying to reinstall Sims 4.  I have gone to multiple folders and deleted anything EA related and restarted and uninstalled. I am unsure what to do now any tips? Is this a driver issue?

     

  • yagirlqueenie's avatar
    yagirlqueenie
    Rising Novice
    6 months ago

    Mine were so janked up that eventually my laptop faced a startup repair failure error and I had to purchase a recovery USB off of Amazon (which was cheaper than buying it off of lenovo's website)

  • AuMax5's avatar
    AuMax5
    Newcomer
    6 months ago

    What did you do to fix the laptop’s drivers iv been having this same problem 

  • Update: It was an issue with my laptop's drivers, the problem has been fixed after I repaired them !!

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