I've recently purchased 3 add-ons for the Sims 3 to play on my MAC and even though it shows on the EA app that I have purchased them, it says that they're only available on Windows. Why would they be available to purchase in the EA app on MAC if they're only available to play on Windows? All of my previous add-ons are fine, it's just the 3 latest ones that I've bought in the last 3 weeks.
I purchased The Sims 3 DLCs off Instant Gaming and I bought them in the last 9 days.
The DLCs were missing the 64-bit versions for Mac. EA Help just sorted it out for me. If anyone else is having this issue, go onto EA Help and start a chat saying "I'm missing the 64-bit versions of (DLC/Game you're missing) on Mac. Can I please get the entitlements for the 64-bit Mac versions of (DLC/Game you're missing)?" That should be able to get the problem sorted. Remember the word "entitlements" and that you need "64-bit versions".
Community ManagerSweet, glad to hear the issue has been resolved. :)
