Forum Discussion
4evagaga
1 year agoRising Novice
While I have used EA play for an extremely short period. I own the original Sims 4 and bought it in 2019. When I switched from a computer with a cd to one without the base game had become free.
EA_Solaire
Community Manager
1 year agoPlease reach out to the live support team so they can review your account details a bit further and see what's causing this error- here on the forums we aren't able to access your account information to take a look.
You can contact live support by submitting a request here.