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B0WT311's avatar
B0WT311
Newcomer
2 days ago

EA app won't launch (Mac)

hey, so my EA app won't open, when I try to launch it it says connecting to server then quickly disappears. I have already tried to use the specialised launch helper, force quitting and re-logging in and also clearing the EA app cache, but I honestly don't know what else to do.. any help ?

 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey B0WT311​

    Are you seeing any specific error messages after the 'Connecting to server' screen? If there's a message saying 'Couldn't connect to servers, a quick restart should fix it,' clearing DNS cache was an effective troubleshooting step for some players. 

    Otherwise, please try the troubleshooting steps below:

    • Clear all EA-related tasks in the Activity Monitor app before launching the app directly from your Applications folder
    • Download the EA App again and select 'Replace' when prompted by Finder
    • EA App recovery


    Let us know how it goes, thanks! 

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