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KaeSwift's avatar
KaeSwift
Seasoned Newcomer
7 days ago

EA app wont download my new kits.

After I updated the game, I also bought the last few kits for the game. I've tried to download and install them but it's not working. Every time I click a kit to install nothing happens. An error message pops up saying I don't own it, but I do. I've checked my purchase history and my receipts, and they are all the paid. This is the only account and computer I use for The Sims. Can anyone help?

2 Replies

  • KaeSwift's avatar
    KaeSwift
    Seasoned Newcomer
    7 days ago

    Problem solved. Just reinstalled the game and my new kits are working properly. Still weird that they didn't show up on my add-on list.

  • KaeSwift's avatar
    KaeSwift
    Seasoned Newcomer
    7 days ago

    Also, just tried uninstalling the game and the new packs didn't show up on the add-on list like I never purchased them. Frustrating.

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