Forum Discussion

vforvendeta86's avatar
7 months ago

ea game goes offline when i connect broadband but when am on wifi work normally

ea game goes offline when i connect broadband but when am on wifi work normally

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there, 

    Is this happening when launching the EA app or a specific game? If there's a different connection working, there might be something on your main connection blocking the access. Please have  a look at the following article for some troubleshooting steps that may help you with this: Troubleshoot your connection to EA games

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,831 PostsLatest Activity: 9 hours ago