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HelloJune14's avatar
HelloJune14
Seasoned Newcomer
6 days ago
Solved

Bought and Installed Pack not showing up at all

Hi, I just bought and installed the Enchanted by Nature pack successfully. I played for a while then got off and just tried to load up my save and it is saying I do not have the pack and need to inst...
installation
  • EA_Solaire's avatar
    EA_Solaire
    6 days ago

    Hi all

    Please take a look at the transaction history on your EA account for this purchase. 

    If you're seeing a failed transaction but were still charged, you should now have received a refund for this transaction, and you will need to repurchase your pack. 

    If your transaction shows as processing or pending, you'll need to give the transaction 72 hours to fully process through. After that time if the transaction is still stuck, please contact live support from the site here so they can review your account information and see what's causing this.

    It it shows as completed, please clear the cache for the EA app following these steps. If you can't access your pack after trying this and verifying that the transaction is complete, please let me know! 

10Brink22's avatar
10Brink22
Seasoned Newcomer
5 days ago

I was able to get a case open for missing content. I had a chat open that said 99+ people ahead of me. 1 hour and 15 minutes later I accidentally closed out the browser. There's no longer a chat bubble. 😭😭

DancingPhantoms1's avatar
DancingPhantoms1
Seasoned Novice
5 days ago

I opened a case too but there was over 3 hours of a wait, and then suddenly it said the chat option wasn't available. So I can't even try to live chat without opening a new case. I tried that once and they closed the second case without contacting me, still waiting on a response to the first one. 

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