The Sims 4 August Sales Payment Issue

I’m trying to purchase The Sims 4: For Rent expansion pack, but every time I try, I receive the following error message:“We had some trouble processing your request. Select a different payment method, or try again a little later. [ref. #54001]”
I have already tried different payment methods, but the issue still occurs.In addition to For Rent, I’m also unable to purchase any other expansion packs, except for Enchanted by Nature.I spoke with a representative in the live chat, but they were unable to resolve the issue. I also tried disabling the 2FA, but that didn’t help either.

Have been the same problem for 3 days as well. And cant speak with a representative in the live chat since the website doesnt make you speak with them, it is interesting. I am also unable to purchase any other expansion packs except for Enchanted by Nature too. Same problem here and none to fix that. 

I literally have the exactly same issue since 6th of August and missed the sale as well. I contacted EA Live Chat multiple times but they couldn't come up with a solution. The sale in finished but the issue still continues... 

Aynı sorun

I have been sending in support tickets on EA help since August 9th for a purchase made on August 7th that I still do not have access to.  I have yet to receive any help almost a week later.   It's the worst customer service experience I have ever had.  I notice they just come here tell us the same things we mentioned we already tried and did not work and then mark it as the solution.   They give no actual resolution.   It is very clearly a BIG issue because I have seen I dont know how many of the same complaints.  They run a big sale and its clear that whatever POS system they are using can't handle the amount of traffic.  

that was Point of Sale system not the other acronym by the way lol 

In addition, despite the discounts ending, purchasing issues continue.

Meanwhile, I'm waiting for someone from the EA Help line to come across me, as you keep copying and pasting the same thing in every conversation.

Hello, I did everything you mentioned, but it didn't get better.

missrumm78​ You'll need to contact live support in that case so the team there can look over your account- here on the forums we don't have access to your billing details to take a look with you.