Since installing the EA app I have a background process called EABackgroundAgent that is constantly using 0.3-0.5% CPU causing it to register as "using significant energy" in the Mac battery status even when the EA app is not open. I've disabled background services, automatic updates, and all notifications in the EA App settings and yet this process is still running and still using CPU. I have also disabled the EA login/background item in System Preferences and that did nothing. The only way to get rid of this stupid process is to switch Activity Monitor to "all process" and find the one as root, and force quit it. The next time I run the EA app it will start back up, and I have to kill it again once I'm done playing my games or my battery life will be noticeably reduced.If the background services option is turned off, this process should not be running at all let alone actively using CPU in the background. The fact that it runs as root is also extremely concerning from a security standpoint, as other posters have mentioned.Specs:16" Macbook Pro 2019, Intel Core i9, 16GB RAM, MacOS Ventura 13.4

I am having the same issue on Mac. The EA app also asks me to enter my computer password every time I open it, because "the app wants to make changes to my computer."

I am having the same exact issue as the other two gamers. I can confirm I have all the same issues as @TwiceEveryMoment and I can also confirm that every background-service-related setting in the app is turned off. I have attached the .rar file for the Logs... I hope I created them correctly, I apologize if I didn't get everything, it was a tad confusing. Report #: ce9f5628-3ae3-408f-9042-bd3ff416610bPlease let me know if you need any other info. 🙂

Hi @TwiceEveryMoment, Thanks for sharing this. Especially if the service is turned off in the EA app for Mac settings, it's weird that it's still somehow active for you and using (a remarkable amount of) resources. Could you please share the following here in the thread? What is the current version of your EA app (check here on how to see this):*Edit: if you can't open the client, you can't check this. That's okay! Please share an EA app Error Reporter ID here in the thread: Please share the most recent EA app logs and attach them to your post (check here on how to do this): Please share a screenshot of the process being active in the Activity Monitor: Please share a screenshot(s) of the EA app for Mac settings where it shows you have disabled all background services: Thank you.

App version: 13.206.0.5719 (83505-fad1d29ef3)Error Report ID (Copy to clipboard button doesn't work): Activity Monitor shows one background process running on my user sitting at a steady 0.2% CPU and a second one running as root(!?!?) with a steady 0.3%Confirmation that Background Services is turned OFF in the app settings:

Hey @Jessycaz, If you have everything background-service-related settings turned off, it is working as designed that you need to enter your Mac user account username/password to launch the client. Unfortunately, there doesn't seem to be another way for the client to start its services otherwise because they require certain permissions. @Jessycaz @TwiceEveryMoment, since you two mentioned experiencing the exact same issue, could you please confirm again if every background-service-related setting in the app is turned off for you, share an EA app Error Reporter ID here in the thread, and include the EA app logs please?

EABackgroundAgent.app using significant energy

16 Replies

TigerblueDoodle
2 years ago
... and a screenshot taken about 20 seconds after closing the app, showing that EABackground service is still running / using energy.
Hope that's the info you wanted. Thank you.
EA_Leeuw
Community Manager
2 years ago
@TigerblueDoodles Many thanks! To double-check; did you by any chance see if the background service was still running after a minute or so, or did it eventually disappear? Also, I assume you have disabled all and every background-related service in the app, including the updates for the game and the client and such?
TigerblueDoodle
2 years ago
Hi @EA_Leeuw , I've just run the check again.

Two minutes after closing the EA app, it did disappear from the Activity Monitor, without me killing the process.
I was initially able to get into the app by dismissing the pop about the app ‘wanting to make changes to my computer’ (by pressing cancel), as mentioned in Posts #4 and #9 of this thread.

However, if I then try to open the EA app again, I can't get past the pop up by pressing cancel. If I try to, I get error code EC:106 and the app won’t open.

So, I have two choices when I turn my Mac on: I either have to open the app and close it completely OR, if I don't want to do that, I have to go directly to the Activity Monitor and kill the processes that have come on at start up (which don't otherwise disappear and which cause the fan to kick in after a while).

Yes, everything you mention is disabled in the app.

Hope that's helpful.
albersxowns
New Novice
2 years ago
Hello again @EA_Leeuw !
I'm sending a few screenshots this time. First screenshot is when I noticed it was running without me using EA (reminded me to respond here lol). Second is after opening EA app and waiting a minute or two. Third is of the battery after closing the EA app. Fourth is of activity monitor after a few minutes, the background app is gone and is no longer showing on the battery. So if I open and close the EA app, the background app does close down as well. However, it does start running on its own even with all the boxes unchecked as I didn't start the app in the first place.
Let me know if you need anything else! Sorry it took awhile to get back to ya! 🙂
albersxowns
New Novice
2 years ago
Last screenshot 🙂
EA_Leeuw
Community Manager
2 years ago
Thanks all!

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EABackgroundAgent.app using significant energy

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