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Re: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

I pre-ordered the Enchanted by Nature pack a week or so ago, and tried to download it today. I was really looking forward to playing this pack, and now it's completely ruined my ability to play at all :( 

Now my game just shows a screen that says "game update required", and when I try to update it, it'll act like it works and start downloading, but then I almost immediately get a popup that says my "ownership is disabled", and the download is "paused".  When I try to unpause it, the notification pops up again. I've force-quit, restarted the game several times, cleared my cache AND tried the repair function, which repaired everything but the EBN pack. Since I'm stuck in this never-ending loop where the game still "needs an update", I can't even open the game to play without the new pack. Nothing has worked.

I'm on a MacBook Pro running macOS Sequoia 15.5 no mods

1 Reply

  • Oohhopee's avatar
    Oohhopee
    Seasoned Newcomer
    8 days ago

    Sadly this is an ongoing issue. I contacted support and they said there is nothing we can do as of right now :( 

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