Expansion Removed from my Library
I purchased The Sims™ 4 Horse Ranch Expansion Pack in 2023, June (Yes, I have my Order Confirmation mail still saved). I hadn't been able to download it once the expansion came out, despite searchi...
Forum Discussion
Thank you for reaching out,
I have tried that already but the topic concerning this issue does not offer any contact, only articles "that might help". I have checked and my order is still "processing" while my other orders are "completed".
At this point this forum is my only hope for solution.
EA_cuervo
Community Manager
Community ManagerIf the order still processing for a long time, you will need to speak to someone at EA Help to assist with that.
If you're not getting the chat option when trying to contact support, can you please try:
- Go to: https://help.ea.com/en/help-home/
- Select the game you need assistance with or EA App
- Select "I want to update my EA Account information"
- Scroll down the page to find the "Chat with us" option
If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.
I hope this helps!
