Forum Discussion

ameliapritt94's avatar
ameliapritt94
Seasoned Novice
25 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    21 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

positivelycatty's avatar
positivelycatty
Rising Rookie
25 days ago

I do in fact own the new pack, just bought it this morning. My photos are all black in my game so I was tyring to repair to fix, but now I can't repair because it says I don't own the newest pack. Please fix asap this is ridiculous. 

  • lissieloo123's avatar
    lissieloo123
    New Rookie
    25 days ago

    Does it also not appear in the BB filter section for you? I open the game and it tells me I have new BB items, but when I go to look there's nothing in there, and the EbN pack isn't included on the filters list.

    • positivelycatty's avatar
      positivelycatty
      Rising Rookie
      25 days ago

      I had it in BB when I played the game but I'm having an issue where all of my photos are black.

  • diaura's avatar
    diaura
    Seasoned Novice
    25 days ago

    I own the pack but the world was a blank white screen. I did a repair and got the same message as you. It paused the repair saying I don't own the pack. I sent in a ticket.

    • positivelycatty's avatar
      positivelycatty
      Rising Rookie
      25 days ago

      How did you send a ticket in if you do'nt mind me asking?

      • diaura's avatar
        diaura
        Seasoned Novice
        25 days ago

        In the EA app click on the three bars on the top left. A menu pops down giving you the option to create a ticket. If it helps, I found when I took out TwistedMexis TOOL mod it worked ok.

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