Forum Discussion

ameliapritt94's avatar
ameliapritt94
Seasoned Novice
15 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    11 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

kristinlg00's avatar
kristinlg00
Seasoned Newcomer
15 days ago

My game was running so slowly, so I tried to repair it. When it came to the new pack I get the message that the game ownership is disabled or deleted. I preordered the pack a few weeks ago. What to do? I thought it was my Mac, so I restarted it, but the same happens.

And my sister, who also preordered the pack, she was playing a long time with the new pack yesterday, but now she just gets the loading screen.

Anybody have any tips on what to do?

  • chazababbiiee18's avatar
    chazababbiiee18
    Seasoned Newcomer
    15 days ago

    mine is saying the exact same.

     

  • himynameisbre's avatar
    himynameisbre
    Seasoned Newcomer
    15 days ago

    OMG mine is doing the same thing. I created a case. idk what to do cause at this point I have tried everything. Something might be wrong with the EA app

  • himynameisbre's avatar
    himynameisbre
    Seasoned Newcomer
    15 days ago

    so my game worked after I deleted ea and reinstalled it. Then uninstalled the sims 4 and reinstalled it

  • DizzyDee-K's avatar
    DizzyDee-K
    Seasoned Ace
    15 days ago

    My reports ID: 784d76ca-dc3f-4986-b6d0-0dbde34fc3ef

    Same. The Sims Enchanted by Nature plus Fairy Garden Digital Content. Won't repair game because I don't own these items. Yet I do.

     

  • xynallium's avatar
    xynallium
    Seasoned Newcomer
    15 days ago

    I am having the same issue and have tried clears the cache and restarting the app. even redownloading the sims 4 which worked and downloaded the pack but whenever i go to repair it stops on the fairy pack and wont work.

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