Hey all,
This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again.
If you still see an error after canceling and trying a fresh repair or install, please let us know!
I pre-ordered the new expansion pack but after downloading it a few issues started. I created a sim but it then wouldn't let me into the world only to show white screen. After restarting the app and my computer several times nothing has worked. Trying to repair the pack which only makes the message 'game ownership disabled or deleted' appear.
This is frustrating as I have never faced an issue like this before. I have noticed that others are also being affected too. Does anyone have a fix/ solution?
Im having the same issues… it was working fine up until a couple of hours ago. I turned it off and when i came back to it, it loads up the main menu fine but when i click on my family it is just stuck in the loading screen and just spinning and spinning. i tried to repair the game and i got the same issue saying i dont own the pack.. they really need to fix this quickly and if anyone has any ideas i would also appreciate the help 😊
