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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
26 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    22 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

GieSunn's avatar
GieSunn
New Traveler
24 days ago

Hello, 

I’m experiecing an issue with my game. When I try to repair it, the process gets stuck at Enchanted by nature fairy garden digital content and then receive message “game ownership disabled or deleted”.  Additionally, my sims appearance glitches, in Cas and live mode, as shown in photos. This glitch resolves temporarily when I switch to another outfit. 
I have already removed cc (not using mods) before download enchanted by nature and new update.  Also tried restarting app, clearing the cache, and updating to the newest app version. 

BellaandMaxandMe's avatar
BellaandMaxandMe
Seasoned Novice
24 days ago

I'm also dealing this problem as I'm even unable to open my game now and its really frustrating. it keeps saying that I don't own that enchanted by nature pack, when I did buy it.

  • g83nsvplt670's avatar
    g83nsvplt670
    Rising Rookie
    24 days ago

    SAME!!! Im so frustrated rn and I dont know what to do!!!

    • BellaandMaxandMe's avatar
      BellaandMaxandMe
      Seasoned Novice
      23 days ago

      I don’t know either. I tried resetting but I’m just very confused why I can’t repair it :((

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