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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
25 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    21 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

GieSunn's avatar
GieSunn
New Traveler
23 days ago

Hello, 

I’m experiecing an issue with my game. When I try to repair it, the process gets stuck at Enchanted by nature fairy garden digital content and then receive message “game ownership disabled or deleted”.  Additionally, my sims appearance glitches, in Cas and live mode, as shown in photos. This glitch resolves temporarily when I switch to another outfit. 
I have already removed cc (not using mods) before download enchanted by nature and new update.  Also tried restarting app, clearing the cache, and updating to the newest app version. 

EmpressSirenXOXO's avatar
EmpressSirenXOXO
Seasoned Newcomer
23 days ago

I also am getting an error telling me i dont own the digital content for the fairy garden pre-order. which is 100% of why i preordered. I only see the error when i attempt to repair my game, otherwise it looks like i own the content and it is in my account, but it wont let me download it and doesnt show up in game. when i click on the content in the interface it tells me i own it.

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