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ameliapritt94's avatar
ameliapritt94
Seasoned Novice
18 days ago
Solved

Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

My app wont download the fairy garden digital content. I've cleared my cache and logged in and out. Removed mods as well and still nothing. CM edit: edited title for clarity.
error code
  • EA_Solaire's avatar
    EA_Solaire
    14 days ago

    Hey all,

    This issue should now be resolved- please be sure to cancel the queued download in the EA app and try the repair or install again. 

    If you still see an error after canceling and trying a fresh repair or install, please create a new thread! 

BellaandMaxandMe's avatar
BellaandMaxandMe
Seasoned Novice
15 days ago

Hello! Ever since I bought the new Enchanted by Nature sims 4 pack, I’m on able to open my game at all. I’ve tried repairing, I’ve tried restarting but the EA app is saying that I do not own the game. It’s been having this issue for days now. Someone please help me. 

 

  • GVD15's avatar
    GVD15
    Seasoned Novice
    15 days ago

    I got that error when I tried repairing my game this morning. I had zero problems with the base game or other packs/kits, just when it got to Enchanted by Nature. I bought it less than 24 hours ago, and it shows in the library that I own it.

  • jhericadanielle's avatar
    jhericadanielle
    Seasoned Newcomer
    15 days ago

    I'm having a similar issue with the pack. i bought it earlier today, but when i opened the game, i told me to buy it again, the fairy items showed up in CAS, but they weren't tagged as part of the pack, no new pack intro pop up either.

    tried repairing the fame but then the ea app said my game ownership was disabled like yours. it shows up in my library as owned but nothing i do works. i've cleared the cache and  restarted everything. and its still doesnt work 

    • BellaandMaxandMe's avatar
      BellaandMaxandMe
      Seasoned Novice
      14 days ago

      I’ve tried restarting a lot but I’m just confused why it isn’t working. It worked for me for the first like day then now I can’t even access the game at all

  • bdportas's avatar
    bdportas
    Rising Novice
    14 days ago

    I have the same problem, I have even uninstalled EA. I can't even play with the pack. The new world does not show on the game either. I've tried every possible solution and nothing worked.

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